A lot of the seniors I visit tell me their doctor’s office now offers video appointments. Some of them have tried it and given up. Others are nervous to even start.
I get it. The idea of a video call with your doctor sounds more complicated than just driving to the office. But once you do it once, it is actually pretty simple.
Here is how to get ready and what to do when it is time.
What You Need Before You Start
You do not need much. Here is the basic checklist:
- A smartphone, tablet, or computer with a camera
- A working internet connection
- A quiet, well-lit spot in your home
- The link or app your doctor’s office sends you
Most iPhones and iPads already have everything you need built in. If your doctor uses a platform like MyChart, Zoom, or Doxy.me, they will usually send you a link by email or text before the appointment.
A Few Days Before Your Appointment
Do not wait until the last minute to figure this out. Here is what to do ahead of time.
First, ask your doctor’s office what platform they use and how you will receive the link. Some offices use MyChart. Others use a Zoom video call link. Some just text you a link to click.
Second, test your camera. Open the camera app on your phone or tablet and flip to the front-facing camera. That is the one that shows you. Make sure the image is clear and the lighting is decent. Natural light from a window works great.
Third, do a quick test call with a family member or friend if you can. That way you know your camera and microphone are working before it matters.
The Day of the Appointment
Try to log in 5 to 10 minutes early. This gives you time to fix anything that does not work right away without feeling rushed.
Here are the steps once you have your link:
- Open the email or text from your doctor’s office
- Tap or click the link they sent you
- The app or website will open and ask you to allow access to your camera and microphone. Tap Allow.
- You may be placed in a virtual waiting room. Just wait there. The doctor will join when ready.
- Once connected, speak normally. You do not need to be loud.
That is really all there is to it. It feels awkward the first time. By the second time, most people say it feels totally normal.
What to Do If Something Does Not Work
The most common problem I see is the camera or microphone not working. Here is a quick fix:
- If the doctor cannot see you, check that your camera is not covered and that you gave the app permission to use it
- If they cannot hear you, check your phone volume and make sure you are not on mute
- If the video keeps freezing, move closer to your router or ask someone in the house to pause any videos or downloads
- If nothing works, call the doctor’s office directly. They can switch to a regular phone call instead.
Is Telehealth Covered by Medicare?
Yes, Medicare covers many telehealth visits. Coverage rules have expanded significantly in recent years. The best way to confirm is to call your Medicare plan directly. You can also log into your Medicare.gov account to review your coverage details anytime.
Most routine follow-up visits, mental health appointments, and chronic condition check-ins qualify.
One Thing I Always Tell People
Have a list of questions ready before the call, just like you would bring to an in-person visit. It is easy to forget things when you are on a video call for the first time.
Write down what you want to discuss. That way you leave the appointment feeling like you got everything covered.
If you are in the Manatee County area and want to do a practice run before your first telehealth appointment, I can help you set it all up in person so you feel confident going in.