A Call From a Sarasota Client I got a call from a client in Sarasota last week. Her iPhone 12 had stopped charging. She had already tried a few things on her own. A couple of other people had looked at it too before I got there. Nobody could get it to show any life
A Sarasota iPhone Wouldn’t Charge. Then Came the Backup Question Read More »
Three Virus Warnings That Would Not Go Away I got a call from a client in Bradenton whose laptop had started showing virus warning pop-ups. Not just one. Three separate windows kept appearing, all telling her the computer was infected. She tried closing them the normal way, clicking the X in the corner. Instead of
The Fake Virus Warning Pop-Up Scam Targeting Seniors Read More »
Printer Setup Looks Different Now I set up a brand new HP OfficeJet Pro at a client’s home in Bradenton this week, and the process caught me off guard. There was no setup CD. There was no software wizard walking through screen after screen. Instead, there was a small sticker on the printer with a
Setting Up a New HP Printer in Bradenton: What Changed Read More »
A Real Tune-Up Visit in Bradenton I recently visited another client at DeSoto Towers in Bradenton whose computer had stopped working correctly. She could not point to one exact problem. It was just slow, cluttered, and not behaving the way it used to. This is one of the most common calls I get during in-home
A Slow Computer Tune-Up for a Senior in Bradenton Read More »
A Common Request During My Visits A lot of my visits start with the same request. Someone wants to send a photo to their grandchildren, or their accountant is asking for a tax document, and they are not sure how to get the file into the email itself. This is one of the most common
How to Attach a Photo, PDF, or Tax Document to an Email Read More »
How to Prepare for an In-Home Tech Support Visit If you have scheduled an in-home tech support visit, a little preparation can save time, reduce stress, and help you get the most out of your appointment. In my experience helping seniors across Manatee and Sarasota County, the visits that go the smoothest are always the
How to Prepare for an In-Home Tech Support Visit Read More »
I got a call this week from a family who was pretty worried. Their mom’s HP all-in-one desktop would not turn on, and they had been trying for days. By the time they called me, they had unplugged it, plugged it back in, checked the outlet, and pressed the button on the monitor more times
I walk into a lot of homes near Waterside Place and Lakewood Ranch and see the same thing. A medical alert pendant sitting in a drawer. A watch box still on the dresser. A device that was bought with good intentions and never turned on. The device is not the hard part. Getting it set
A Medical Alert Device Only Helps If It Is Set Up Right Read More »
Waterside gets confusing for a lot of people, even folks who live there. It carries the Lakewood Ranch name, but it sits in Sarasota County, not Manatee County. If you tell someone you live in LakeHouse Cove or Shoreview, they usually know what you mean even if they could not point to Waterside itself on
Tech Help for Seniors in LakeHouse Cove and Shoreview Read More »
I have been getting a lot of questions lately about ChatGPT. Clients ask me what it is, if it is safe, and why their grandchildren keep talking about it. If you have heard the words ChatGPT, Perplexity, Claude, or artificial intelligence and felt a little lost, you are not alone. Most of my clients feel
What Is ChatGPT? A Simple Guide to AI for Seniors Read More »
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